Refunds
Refund Policy
Effective October 11, 2026
Why there is a free trial
Before any payment, you can use UHF IPTV in your own UHF app for 24 hours at no cost. We ask everyone to use it, because it answers most questions a refund policy would otherwise have to.
When you can get your money back
If we are unable to give you a working service, you can ask for a fix or a full refund within 7 days of payment. Typical cases: your login never arrives, or it never works and we cannot repair it. This applies to every plan, monthly, yearly and long-term.
| Situation | Outcome |
|---|---|
| Login not received or not working, and we cannot fix it within 7 days | Full refund |
| Quality problem we can reproduce on our side | Fix first, refund if it cannot be fixed |
| Problem caused only by your internet or device | Help with settings, no refund |
| Change of mind after using the service | No refund |
| Request after the 7-day window | Reviewed case by case |
Not covered
- Purchases made inside the UHF app or from its developer.
- Accounts suspended for breaking the Terms of Service, such as sharing a login publicly.
- Channels that a broadcaster stops or changes after purchase, as long as the service as a whole keeps working.
How to ask
Use the contact form, choose "Payment" as the topic, and include the email used for your order. Approved refunds go back to the original payment method; the time they take to appear depends on your payment provider.